Legal
Privacy Policy
Last updated: August 2026
cozyStitch collects only information reasonably required to operate the website, communicate with customers, process orders, and arrange delivery.
Information We May Collect
Depending on how you use the website, this may include:
- Name
- Phone/WhatsApp number
- Email address
- Delivery information
- Product selections
- Quantity and variants
- Custom-order instructions
- Customer notes
- Reference images voluntarily provided
- Communications with cozyStitch
Basic technical or analytics information may also be collected where analytics or hosting services are enabled.
How Information Is Used
Information may be used to:
- Respond to inquiries
- Review custom requests
- Confirm orders
- Prepare products
- Arrange delivery
- Contact customers regarding orders
- Resolve order problems
- Improve the website and store experience
- Prevent misuse or fraudulent activity
Order information may be transferred to WhatsApp when the customer chooses to submit an order.
Once information is sent through WhatsApp, WhatsApp's own terms and privacy practices also apply.
Delivery Providers
Necessary information such as a customer's name, phone number, and delivery address may be shared with courier or delivery providers where required to complete an order.
Selling Personal Information
cozyStitch does not sell customer personal information.
Data Retention
Order and communication information may be retained for as long as reasonably necessary for order management, record keeping, dispute resolution, security, and legitimate business purposes.
Information that is no longer reasonably required may be deleted when practical.
Security
Reasonable measures should be taken to protect customer information.
However, no website, device, communications platform, or internet transmission can be guaranteed to be completely secure.
Reference Images
Images provided for custom orders should be used only as reasonably necessary to understand and fulfil the requested order unless separate permission is obtained for another use.
Children and Young Customers
Customers who require parental or guardian permission to provide personal information or place an order should involve a parent or guardian.
Third-Party Services
The website may use external services such as hosting providers, WhatsApp, analytics tools, or delivery providers.
Those services may process information according to their own policies.
Changes to this Policy
This Privacy Policy may be updated when website functionality, ordering processes, third-party services, or legal requirements change.
Contact
Privacy or cozyStitch customer inquiries:
Website ownership or technical matters:
Abdullah A.
GitHub: MAbdullahAhmad
Email: theneweratech@gmail.com
Phone: +92 310 4090514
© 2026 cozyStitch. All rights reserved.